How returns, replacements and refunds work on SelfBuy.
Returns
If you're not happy with an item, you can request a return within 7 days of delivery. Items must be unused, in their original packaging, with all tags and accessories.
For hygiene reasons some items (such as personal care and innerwear) can't be returned unless they arrive damaged or defective.
Damaged or wrong items
If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery at support@selfbuy.com or +91 90040 69694 with your order number and a photo, and we'll arrange a replacement or refund.
Refunds
- Once we receive and check the returned item, we process your refund within 5-7 business days.
- Online payments are refunded to the original payment method.
- If an order is cancelled before it ships, any online payment is refunded in full.
Last updated 06 Sep 2026
